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Privacy Policy

Introduction

SensorOps Inc. (“SensorOps,” “we,” “our,” or “us”) is committed to protecting the privacy of our users and partners. This Privacy Policy explains how we collect, use, and protect personal and operational data through our website (sensorops.io) and proprietary software platforms, including but not limited to SynDOJO, TargetModeler, and TacOS.
By accessing our website or using our Services, you agree to the terms outlined below.

Scope

This policy applies to:

  • Visitors of our public-facing website
  • Customers, partners, and end-users of our software platforms
  • Individuals engaging with us through demo requests, forms, or support channels

Information We Collect

We collect two types of data:
a. Website Visitor Information
When you visit sensorops.io, we may collect:

  • IP address
  • Browser type and version
  • Operating system and device type
  • Referring URL
  • Date/time of access
  • Cookies and similar tracking technologies
  • This data is collected via server logs and analytics tools and is used solely for site functionality,
  • security, and performance analysis.

b. User-Provided Information
When you fill out a form, request a demo, or contact us, we may collect:

  • Full name
  • Business email
  • Company name and title
  • Phone number (if provided)
  • Message content

This information is used to respond to inquiries, schedule demonstrations, and facilitate
potential business engagement.

c. Platform Telemetry & Operational Data
For users of SynDOJO, TargetModeler, and TacOS:

  • We may collect non-personal telemetry data (e.g., usage metrics, session activity, edge deployment diagnostics) solely to improve platform reliability and user experience.
  • We do not access or use your mission data or uploaded content unless contractually agreed upon and explicitly permitted by the customer.

How We Use Your Information

We use the data collected for:

  • Providing and maintaining access to our services
  • Responding to demo or support requests
  • Improving system performance and operational stability
  • Ensuring security, fraud prevention, and compliance
  • Complying with applicable laws and defense regulations
  • We do not sell your personal data.

Cookies and Tracking Technologies

Our site uses essential cookies for functionality and security, and analytics cookies to understand usage trends. You may opt out of non-essential cookies by adjusting your browser settings.

Data Sharing

We do not share personal or operational data with third parties except:

  • Service providers under strict confidentiality and data protection agreements (e.g.,
  • cloud hosting, analytics platforms)
  • Government agencies when required by law, court order, or national security protocols
  • Authorized partners under NDAs or executed contracts
  • We do not allow any form of advertising tracking or third-party marketing on our platforms.

Data Retention

  • Website visitor data is retained for up to 12 months for analytics and audit logging.
  • User-submitted inquiries are retained for as long as needed to address the request and fulfill compliance obligations.
  • Platform telemetry and customer data are retained per contractual terms and securely deleted upon termination or request.

Data Security

We apply industry-standard security protocols including:

  • Encryption in transit and at rest
  • Secure authentication and access control
  • Infrastructure aligned with FedRAMP, CMMC, and SOC 2 standards
  • Routine audits and vulnerability assessments

If you believe your data has been exposed, contact us immediately at security@sensorops.io.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the data we hold about you
  • Request correction or deletion
  • Withdraw consent to communications
  • File a complaint with a supervisory authority
  • To make such a request, email privacy@sensorops.io.

Children’s Privacy

SensorOps does not knowingly collect personal information from individuals under 18. Our services are intended strictly for professional, institutional, or government use.

International Data Transfers

SensorOps is based in the United States. If you access our services from outside the U.S., your data may be transferred, stored, and processed in U.S. jurisdictions under appropriate safeguards.

Policy Updates

We may update this Privacy Policy periodically. If changes are significant, we will notify users via the website or email. Continued use of our services after updates implies consent.

Contact

For any privacy-related questions, data access requests, or compliance concerns:
Privacy Officer – SensorOps Inc.
solutions@sensorops.io